If your Microsoft Surface it's completely locked or crashed, and you cannot get to the usual system tools to recover the system, Microsoft has created a web site where you can download the recovery image so you can get your Surface back on track.
This recovery image applies to:
Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.
Just to remind that this should be a last stand before using the usual tools.
To get the recovery image, go here:
Microsoft - Download a recovery image for your Surface
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