Tuesday, October 7, 2014
VMware View - Mouse Disappearing with Internet Explorer 8 and PCoIP
Well, after a "nice" morning trying to troubleshoot an issue with a colleague of mine, finally the answer!
First things first...
Some users complaining that when navigating on some websites the mouse simply disappeared.
First thing we've noticed was that using RDP protocol instead of PCoIP "solved" the issue.
Using a different browser like Google Chrome also "solved" the issue.
Changing pool settings like Flash Optimization, 3D Renderer, didn't do any effect.
Then, after a lot of searching my colleague found this article:
Mouse cursor disappears when using Internet Explorer 8 after upgrading to VMware View Agent 5.2 or 5.3 (2063083)
:) exactly the issue we had!
So, we've download VMware View Agent 5.3.2 from MyVMware, tested it and voilá! Problem solved!
VMware Horizon View Agent 5.3.2
Hope this helps some people to loose less time that we did! ;)